Delivery and Return Policy

Delivery policy

We currently only ship to the UK. All order will be sent via Royal Mail or DPD, as soon as the order is received we will dispatch it within 24 hours or a working business day unless opted for an express delivery 

Here are our shipping costs….

TypePrice
Express (Next working day) £5.95
Standard (2-4 working days)£3.95
Standard £30.00 and above order (2-4 working days)Free

Due to COVID-19, please allow extra time for delivery. You will be able to track your order once it has left our warehouse. Thank you for your purchase! 

Returns Policy

Our returns policy lasts 28 days. If 28 days have passed since your purchase, unfortunately we cannot offer you a refund or replacement for your product.

We only accept returns, if your item is unused, and is in the same condition and packaging that you received it in and has not been opened. The original packaging must be intact. At this time we will not e offering free return postage, So you will be responsible for any fees incurred, as postage is non-refundable.

To complete your return, we require your proof of purchase, along with your order number. Please email  info@rawrbeauty.co.uk your order number, reasons for return. Please state the following reason code…

A. Not what I expected.

B. Damaged.

C. Ordered multiple items

D. Quality

E. Faulty Packaging.

f. Other (Please state reason)

We recommend paying for tracked delivery services to ensure your item reaches us safely as we will not be liable for any returns which do not reach us.

Please send all returns too…

Professional Solutions in Beauty

Unit 2

Ruislip

HA4 0QA

If you are eligible for a return, once we have received your items, we will inspect the product, to ensure it has not been opened. We will notify you once the return has been approved or rejected, and we will refund you accordingly.

If approved a credit will be applied to your original payment method, please allow up to 14 days for the credit to show in your account, from when we receive your goods/evidence of having returned the goods (for example, a proof of postage receipt from the post office), if 14 days have passed please contact your bank. If you are still experiencing any further problems then please contact us on info@rawrbeauty.co.uk with details of your return.

Exchange

We will only exchange your item’s if they are damaged or defective when received. You will need to send us an email at info@rawrbeauty.co.uk with images of the packaging and product, highlighting any damages. You will be required to pay your own shipping costs for exchanging, Shipping costs are non-refundable at this time.

Both our customers and team’s health and wellbeing are the upmost important to us. We would like to reassure you we are doing everything we can to mitigate the spread of COVID-19 and to create a safe environment for you and our team. Before you book your appointment please can you confirm you are feeling fit/healthy and showing no symptoms of COVID-19. 

The way our salons operate have now changed to ensure we can protect both our customers and team’s health and wellbeing, this means:

  1. There will be no waiting areas inside the salons, therefore please arrive promptly to your appointment alone and wait at the door of the salon.
  2. Your therapist will greet you at the front door and welcome you into the salon. You will also be asked to wash or sanitise your hands upon entry to the salon.
  3. We will no longer be able to store your coat or any additional bags you bring into the salon, therefore they will stay with you throughout the duration of your treatment. 

If your appointment is within a Primark Beauty Studio, please take your appointment confirmation email to the front of the queue whereby you will gain fast track entry into the store for your appointment only.